Update on 11 June 2020: Government of Nepal has eased down lockdown allowing few basic services to operate. International and domestic flights still remain closed which still is affecting shipping and logistic services. Read News article here about what services are set to operate and what remains closed. Click Here for News Article
Air Cargo/Courier (all carriers): There have been few charter flights (around 1 or 2 every week) from Nepal on which essential cargos (government services) are prioritized.
Sea cargo which usually operates from Indian seaports is in operation.
Update on 1 June 2020: The Government of Nepal has extended lockdown in the country until 14 June 2020.
Update on 17 May 2020: The Government of Nepal has extended lockdown in the country until 2 June 2020.
Update on 6 May 2020: The Government of Nepal has extended lockdown in the country until 18 May 2020.
Update on 26 April 2020: The Government of Nepal has extended lockdown in the country until 7 May 2020.
Update on 15 April 2020: The Government of Nepal has extended lockdown in the country until 27 April 2020.
Suspension and/or delays of Online Orders & Delivery
New Orders (orders placed after 24 March 2020)
We will be halting all our new online orders as our warehouse and processing center is closed due to a Lockdown in Nepal as announced by the Government of Nepal from 24th of March 2020 amid the coronavirus outbreak. The lockdown may be extended as required so as of now we don’t have an exact date of when deliveries will be dispatched.
Orders placed before Lockdown (prior to 24 March 2020)
Orders before the lockdown which were under processing will not be dispatched until the lockdown ends. These orders are subject to a conditional refund depending on the order quantity and the amount to items processed for the order. Please contact us with your order number.
Late dispatch & Refunds
You may wait for your order to be processed after Lockdown or are eligible for a full refund. Orders are processed accordingly as per the Order date.
Orders placed before the Lockdowns are subject to a conditional refund depending on the order quantity and the amount to items processed for the order.
If you have any queries please contact us.
Coronavirus Disease 2019
Stay at home and stay safe as we all help save lives. for updates and announcements please listen to your local government announcements or visit the World Health Organization’s website at http://who.int
More updates on Coronavirus & Saftey tips
Retail Online Sales
National Exports
PO Box 3835 Kathmandu, Nepal
Email: retailonline@nepl.com.np
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